Privacy Policy

1. Data Controller

The Georgian company that operates venues.ge is the controller of personal data processed through the Platform. For privacy requests contact business@venues.ge. We will identify the registered legal name in this policy once company registration details are confirmed.

2. Information We Collect

Depending on how you use the Platform, we may process:

• Guest request data: Name, email address, phone number, preferred event date, guest count, optional message, selected venue identifier and name, interface language, and the time of submission.
• Listing inquiry and claim data: Name, email, phone, venue name, venue type, region, address, estimated capacity, description, optional website or photo URLs, and information you submit to claim or edit a listing.
• AI-assisted search: If you use natural-language search and our OpenAI integration is enabled, the text of your search prompt is sent to OpenAI to extract filters (region, capacity, budget, date, etc.). We do not store search prompts on our servers. If OpenAI is unavailable, parsing runs locally with rule-based logic only.
• Analytics: In production we may use Google Analytics 4 and PostHog with a venues.ge property (not venue.am accounts). These tools can record page views and events such as venue viewed or inquiry submitted, including a venue identifier.
• Technical data: Standard web server and security logs (for example IP address, browser type, and request timestamps) may be generated when you access the site. The admin and owner areas use a session cookie for authentication only.
• What we do not collect on forms: Inquiry forms do not ask for payment card numbers, bank accounts, or tax identification numbers.

3. How We Use Your Information

• •Receive, review, and respond to guest, listing, and claim inquiries.
• •Notify venues.ge operators by email (via Resend) when a new inquiry is submitted, with your email set as the reply-to address so we can respond directly.
• •Store inquiries in our operational database so the admin team can track status (for example new, reviewed, contacted, or closed).
• •Improve listings and search relevance. Approved listing inquiries may be used to create or update public venue pages.
• •Understand how the catalog is used (for example which venue pages are viewed) so we can operate and improve the service.

4. Storage and Sharing

• Where data is stored: Inquiry records are stored on servers used to operate venues.ge (JSON data files on our hosting infrastructure). Email notifications are sent through Resend.
• Sharing with third parties: We share inquiry details only as needed to operate the service: email delivery (Resend), optional AI search parsing (OpenAI, when enabled), analytics providers named above, and communication with the relevant venue or you. We do not sell personal data and we do not share Georgia inquiry data with venue.am as a joint database.
• Public venue contact details: Venue pages may display phone numbers, email addresses, or social links obtained from public sources or venue operators. Those contacts belong to the venue. Website and social links are shown on every listing. Direct phone and email may be hidden on free listings and shown only on a paid plan; the inquiry form remains available.

5. Retention and Your Rights

We keep inquiry records for as long as needed to handle your request, operate the Platform, and meet legal obligations. Under the Law of Georgia on Personal Data Protection, you may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing, by emailing us. We will respond within the time required by that law.

6. Security

We use reasonable technical and organizational measures to protect stored inquiry data and restrict admin access. No method of transmission over the internet is completely secure; please do not send sensitive payment information through our forms.

7. Changes and Contact

We may update this policy; the effective date at the top will change when we do. Continued use of the Platform after an update means you accept the revised policy. Questions or data requests: business@venues.ge.